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Your Rockstar Dental Marketing Team!

Wayne Lavery

Wayne Lavery

CEO


Karen Galley

Karen Galley

President


Joanne Bishop

Joanne Bishop

Senior Vice President


Michael Issaev

Michael Issaev

Chief Technology Officer


Erin Neimann

Erin Neimann

Controller


Grant Gooley

Grant Gooley

Director of Digital Marketing


Holly Patrick

Holly Patrick

Managing Editor


Jon Petrie

Jon Petrie

Director of Group Business


Virginia Wood

Virginia Wood

Office Manager


Jean Broersma

Jean Broersma

Client Services Manager


Renée Giguère

Renée Giguère

Team Lead – Design


Ashley Walker

Ashley Walker

Production Manager


Marketing Consultants

Patti Lou Robinson

Patti Lou Robinson

Marketing Consultant


Beth Irwin

Beth Irwin

Marketing Consultant


Carrie Coty

Carrie Coty

Marketing Consultant


Wayde Greer

Wayde Greer

Marketing Consultant


Jenny Smith

Jenny Smith

Marketing Consultant


Jessie Stamp

Jessie Stamp

Marketing Consultant


Account Success Managers

Tracey Gilbert

Tracey Gilbert

Account Success Manager


Connie Rowden

Connie Rowden

Account Success Manager


Carrie McKay

Carrie McKay

Account Success Manager


Amber McAlpine

Amber McAlpine

Account Success Manager


Jennifer Gill

Karys Harrison

Account Success Manager


Allison Cox

Allison Cox

Account Success Manager


 
Dana Manning

Dana Manning

Administrative Specialist


 

Our Team

We help build and strengthen your practice! Co-owners President Karen Galley and CEO Wayne Lavery work with passion and energy and remain as excited and committed to Patient News and dental marketing today as they were when the company was launched in 1993. Every decision and strategic move is made with the positive outcome for our employees and clients.

We are dedicated and determined to continuously improve our impeccable customer service record.

We regularly survey clients and request feedback to track exactly how we’re doing. All clients receive a 100% satisfaction guarantee for excellent service and product quality. We boast an NPS (Net Promoter Score) rank of 86, putting us in the same category as companies like Amazon and Zappos. As compared to 70,000 organizations, we have been awarded Top 100 Employer status four times!

The members of your Account Success Management Team are trained and skilled in dental marketing and strategic planning.

With average tenure at more than 10 years, clients receive real-time expert advice and support from their Account Success Managers, delivered with honesty and integrity. Sr Vice President Joanne Bishop, Director of Group Business Jon Petrie, Director of Digital Marketing Grant Gooley, and Managing Editor Holly Patrick work diligently to provide successful sales and marketing solutions for our clients, delivered with top-notch customer service and resources.

Employee Of The Year

As an extension the Fish! Philosophy, we have many recognition awards ... including our coveted Employee Of The Year (EOY) Award. Each month during our fiscal year, an individual is nominated by their peers and selected for our Employee Of The Month recognition, and once a year, one of these individuals wins EOY! Years ago, the EOY received a Fish!-Philosophy-style trip to Nassau for deep-sea fishing!

Since then, we have sent people around the world including Paris, London, Manhattan, and Spain, to cruises and hot spots like Jamaica, Costa Rica, Vegas, South Beach, Cuba, Mexico, and the Dominican Republic ... all destinations have been exciting ... and the prize well-deserved and much sought after.

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Senior Marketing Consultant Patti Lou Robinson with Wayne & Karen

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Senior Account Success Manager Tracey Gilbert with Wayne & Karen

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Design Team Lead Renée Giguère with Karen & Wayne

Dogs At Work Group (D.A.W.G.)

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That’s “DAWG” to us! We’ve been a dog-friendly workplace since 1996. Having our four-legged friends onsite is a true benefit for owners. Staff are encouraged to bring their furry family members to Patient News where dogs relax by their owner’s desks or enjoy a little fresh air in our outdoor dog run.

These pets give their love indiscriminately (although treats help) and they definitely improve morale. You’ll see those furry faces in many of our Facebook and Twitter posts!

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Charlie with Marketing Consultant Jessie Stamp

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Storm with Production Manager Ashley Walker

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Roo with Senior Account Success Manager Carrie McKay