We help build and strengthen your practice! Co-owners President Karen Galley and CEO Wayne Lavery work with passion and energy and remain as excited and committed to Patient News and dental marketing today as they were when the company was launched in 1993. Every decision and strategic move is made with the positive outcome for our employees and clients.
We are dedicated and determined to continuously improve our impeccable customer service record.
We regularly survey clients and request feedback to track exactly how we’re doing. All clients receive a 100% satisfaction guarantee for excellent service and product quality. We boast an NPS (Net Promoter Score) rank of 86, putting us in the same category as companies like Amazon and Zappos. As compared to 70,000 organizations, we have been awarded Top 100 Employer status four times!
The members of your Account Success Management Team are trained and skilled in dental marketing and strategic planning.
With average tenure at more than 10 years, clients receive real-time expert advice and support from their Account Success Managers, delivered with honesty and integrity. Sr Vice President Joanne Bishop, Director of Group Business Jon Petrie, Director of Digital Marketing Grant Gooley, and Managing Editor Holly Patrick work diligently to provide successful sales and marketing solutions for our clients, delivered with top-notch customer service and resources.
As an extension the Fish! Philosophy, we have many recognition awards ... including our coveted Employee Of The Year (EOY) Award. Each month during our fiscal year, an individual is nominated by their peers and selected for our Employee Of The Month recognition, and once a year, one of these individuals wins EOY! Years ago, the EOY received a Fish!-Philosophy-style trip to Nassau for deep-sea fishing!
Since then, we have sent people around the world including Paris, London, Manhattan, and Spain, to cruises and hot spots like Jamaica, Costa Rica, Vegas, South Beach, Cuba, Mexico, and the Dominican Republic ... all destinations have been exciting ... and the prize well-deserved and much sought after.
