It’s awesome when a dental practice has an experienced and engaged team. These are the team members who want, expect, and appreciate all the career training you can provide. Training and support always improve job satisfaction – and as you know with every course you take, as long as you get one or two great takeaways, it was worth it. And Phone Power dental call coaching is not time consuming. It consists of a series of short, fun videos that add up to one hour, plus it includes workbooks and typical scripts that may help your team overcome patient objections that have been hanging around. A new angle on those can mean everything. And when you combine Phone Power with Practice ZEBRA’s call scoring, you’ll see that they’re built for each other and will support the ongoing improvement of call conversion at your practice. And having a bubbly engaging person answering the phone doesn’t mean they’re skilled to convert. Phone Power is easy and fast, and when you ACE it, you’ll feel great!
The actual training program is a video series, but yes, your Account Manager will provide a complete overview of the training program with you and your team, and they’ll set everyone up to take part in the dental call coaching program using workbooks, videos, and scripts. It’s all conveniently located in Practice ZEBRA. Once your team has completed the videos, they’ll then be directed by your Account Manager to complete the Phone Power certification and receive their certificate. And, on an ongoing basis, your Account Manager will help your team, individual team members, and managers with specific challenges and objections. They are by your side to recommend which areas to focus on based on ongoing call scoring.
Yes! Practice ZEBRA provides easy metrics so that you can coach your team and help them with areas of challenge. Practice ZEBRA will provide you with the reasons calls aren’t booked, so you can help with common objections. Each call handler has their own scorecard, so they can monitor their own improvement goals. Total number calls, average call score, how many calls converted, and so much more including specifics for greeting, reinforcement of competitive advantages, attempt to appoint, success, and call context. Phone Power makes dental call coaching super-easy! And it’s great for brand-new team members to get up-to-speed on how to manage new-dental-patient calls.
We provide a dedicated call scoring line to all clients who engage with a website or direct mail campaign. You’ll want to monitor all major campaigns and can buy additional scoring lines, and to track and record calls for all marketing initiatives, call tracking line packages are available. With a call scoring line on our website and direct mail campaigns, you’ll have enough visibility into handling that you’ll be able to make improvements to answer and conversion rates – allowing you to bring in more new patients across all channels.
Based on data generated from the hundreds of clients who use Practice ZEBRA, the top 10% of practices answer close to 90% of the calls they receive and convert 77% of calls into appointments, while average offices prior to Phone Power training are missing 40-50% of calls and converting less than 60%. This variance means hundreds of thousands of dollars annually to your top line. Phone Power dental call coaching has the “power” to significantly boost practice production.