The art of effective phone call handling
In the eyes of prospective patients, the person who answers the phone at your practice IS the practice. The way they approach a conversation means everything.
Think of your experiences when speaking to a representative with the bank, a retail outlet, or any business. If the person on the phone is rude or seems uninterested, or even if they’re pleasant but don’t help you make a buying decision, you’re likely to take the time to find an alternative. This is even more impactful for dental offices. Whoever picks up the phone at your practice needs to love their job – and that must be evident in their tone, words, and energy. Phone Power dental call coaching is great for this!