Terms & Conditions

  1. Definitions. As used in this Agreement

    1.  “Agreement” means these Terms and Conditions, the Order Form, and the Privacy Statement incorporated herein by reference.
    2.  “Confidential Information” means all information regarding a party’s business, including, without limitation, technical, marketing, financial, employee, planning and other confidential or proprietary information, disclosed under this Agreement, that is clearly identified as confidential or proprietary at the time of disclosure or that the receiving party knew or should have known, under the circumstances, was considered confidential or proprietary. Confidential Information includes the Customer Data, information derived from or concerning the Service, the System or the Documentation and the terms of this Agreement.
    3.  “Custom Services” means any professional services to be provided by Patient News described in an Order Form.
    4.  “Customer” means the Customer identified on the Order Form.
    5.  “Customer Data” means any data, information or information contained in any database, template or other similar document submitted by Customer through the Service or provided by Customer to Patient News as part of the Service.
    6.  “Documentation” means the designated user manuals, handbooks, online materials, specifications or forms furnished by Patient News that describe the features, functionality or operation of the System.
    7.  “Patient News” means Patient News Publishing Ltd.
    8. “Fees” is defined in Section 4.
    9.  “Installation and Training Services” is defined in Section 2.2.
    10.  “Local Software” is defined in Section 2.1.
    11.  “Order Form” means, collectively, the initial Services and Subscription Order Form and any other order documents representing a subscription to the Service and, if applicable, any Custom Services (and any subsequent modifications to the subscription agreed to between the parties in writing from time to time) that, upon execution, are incorporated in and made a part of this Agreement.
    12.  “Privacy Statement” means, Patient News’s Privacy Statement as amended from time to time, the most current version of which shall always be available at https://patientnews.com/privacy-policy.
    13.  “Service” means the on-line service delivered by Patient News to Customer using the System, through the Local Software or other mobile or web applications, as made available by Patient News from time-to-time as specified in the Order Form.
    14.  “System” means the technology, including hardware and software, used by Patient News to deliver the Service to Customer in accordance with this Agreement.
    15.  “UserID” is defined in Section 3.1.
    16.  “Users” means Customer’s employees, representatives, consultants, contractors or agents who are authorized to use the Service on behalf of Customer and have been supplied user identifications and passwords for this purpose.
  2. The Service

    1.  Subscription to the Service. Conditional on Customer: (a) complying with the provisions of this Agreement, including but not limited to paying the Fees as required by this Agreement; (b) cooperating with the reasonable requests of Patient News; (c) providing Patient News with access to Customer’s internal systems and any required third party systems (and making all required third-party disclosures and obtaining all required third party consents in respect of such access) from which Customer wishes the System to access Customer Data; and (d) installing any software designated by Patient News to receive the Service (“Local Software”), including agreeing to all applicable end-user license agreements and terms of use in respect of any Local Software set forth herein, Patient News hereby grants to Customer a non-sublicensable, non-transferable, non-exclusive subscription to access and use the Service in accordance with this Agreement solely for Customer’s internal business purposes and not for resale or to provide services to third parties. Customer agrees that its purchase of the subscription is neither contingent upon the delivery of any future functionality or features nor dependent upon any oral or written public comments made by Patient News with respect to future functionality or features.
    2.  Installation. The obligations of Patient News are subject to Customer ensuring that, prior to commencement of the Installation Services, all hardware and networking capabilities required for use of the Service or specified by Patient News are installed and in working order at the location Customer intends to access the Service and that all necessary personnel of Customer are available during Patient News’s regular business hours.
    3.  Custom Services. Customer may from time to time order Custom Services under this Agreement by way of a mutual written agreement between the parties setting out the Fees, payment terms, and description of Custom Services.
    4.  Support. Subject to the terms of this Agreement, including, without limitation, the payment of the Fees set forth in Section 4 hereof, Patient News shall use commercially reasonable efforts to correct any reproducible failure of the Service to substantially conform to its expected operation, provided that Patient News will not have an obligation to provide a correction for all such nonconformities.
    5.  Privacy Statement. Subject to the terms of this Agreement, Patient News will maintain the privacy of Customer Data and the security of the Service as described in and in accordance with the Privacy Statement.
    6.  Third Party Software. The Service receives data from third-party software systems, which will be designated by Customer in the process of setting up the Service. If Customer elects to change, upgrade or materially alter the third party software system from which Patient News receives data, Patient News does not guarantee that all Customer Data or Service functionality will be preserved. Customer is responsible for communicating any changes in data structure, management system, or hardware upgrades that may impact Patient News’s ability to receive and process Customer Data.
    7.  Privacy Statement. Subject to the terms of this Agreement, Patient News will maintain the privacy of Customer Data and the security of the Service as described in and in accordance with the Privacy Statement.
  3. Customer’s Use of the Service

    1.  Access and Security Guidelines. Customer may set up User accounts by specifying a unique user identification name and password (“UserID”) for each User. Users may only access and use the Service with the specific UserID. Customer is responsible to ensure UserIDs are not shared, and that Users retain the confidentiality of their UserIDs. Customer is responsible for any and all activity occurring under the UserIDs associated with Users. Customer will promptly notify Patient News of any actual or suspected unauthorized use of the Service. Patient News may require that a UserID be replaced at any time.
    2.  Customer Responsibilities and Restrictions. Customer will, at all times, comply with all applicable local, state, federal and foreign laws in using the Service. Without limiting the generality of Section 3.1, Customer agrees that Customer will not, and will not permit any person to:
      (2.a) use the Service other than as permitted by this Agreement;
      (2.b) use the Service to violate, infringe or appropriate any person’s privacy rights, publicity rights, defamation rights, copyrights, trademark rights, contractual rights or any other legal right;
      (2.c) sublicense or transfer any of Customer’s rights under this Agreement, except as otherwise provided in this Agreement, or otherwise use the Service for the benefit of a third party or to operate a servicer bureau;
      (2.d) copy, modify, alter, change, translate, decrypt, obtain or extract the source code of, create derivative works from, reverse engineer, reverse assemble, decompile, disassemble or reverse compile any part of the Service;
      (2.e) use or launch any automated system, including without limitation any “robot” or “spider” that accesses the Service;
      (2.f) access the Service in order to (i) build a competitive product or service, (ii) build a product using similar ideas, features, functions or graphics of the Service, or (iii) copy any ideas, features, functions or graphics of the Service; or
      (2.h) interfere with, or attempt to interfere with, the Service, the System or any other networks or services connected to the Service, whether through the use of viruses, bots, worms or any other computer code, file or program that interrupts, destroys or limits the functionality of any computer software or hardware.
    3.  Customer Data. Customer is solely responsible for the Customer Data and will not provide, post or transmit any Customer Data or any other information, data or material that: (a) infringes or violates any intellectual property rights, publicity/privacy rights, law or regulation; or (b) contains any viruses or programming routines intended to damage, surreptitiously intercept or expropriate any system, data or personal information. Patient News may take remedial action if Customer Data violates this Section 3.3, however, Patient News is under no obligation to review Customer Data for accuracy or potential liability. Except as provided in this Agreement or as required by law, Patient News shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data, or for the improper or erroneous upload or extraction of any Customer Data. Patient News reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, non-payment of Fees.
    4.  Email Compliance. Customer agrees to comply with all elements of CAN-SPAM, CASL, and other safe sender email practices in using the Service. This includes but is not limited to including unsubscribe links, full contact information in all correspondence, and not releasing private and/or confidential information. Customer may only use email services for those customers with which Customer has an existing business relationship and which have indicated that they accept correspondence from Customer. Customer may not attempt to spoof sender domains, send spam or other offending email practices. Because of carrier technologies, Patient News makes no expressed or implied warranty of individual message receipt. Patient News is not liable for any issues associated with the content that Customer provides to its customers.
    5.  Text Message Compliance. Customer agrees to only use text message services for those of its customers with which Customer has an existing business relationship and which have indicated that they accept correspondence from Customer. For reliable delivery, Customer agrees to adhere to message limitations including length and delivery. Customer may not attempt to spoof sender domains, send spam or other offending text message practices. Because of carrier technologies, Patient News makes no expressed or implied warranty of individual message receipt. Patient News is not liable for any issues associated with the content that Customer provides to its customers.
  4. Credit Card Authorization

    1.  By submitting credit/debit card (“Bank Card”) data to Patient News, Customer authorizes Patient News in its complete discretion to submit a financial transaction(s) for the Fees to Customer’s issuing bank for settlement. Customer agrees that once Patient News has approved or declined Customer’s transaction, Patient News has fully performed under the terms of this Agreement. Customer agrees to contact Patient News in the event that Customer desires to cancel any recurring charge, prior to the next billing cycle. Should Customer fail to contact Patient News, Customer agrees to indemnify and hold Patient News harmless from any losses or damages that Customer suffers as a result of a recurring charge. In the event the Customer identifies an error on Customer’s account, including an incorrect amount or unauthorized transaction, Customer agrees to contact Patient News prior to the next billing cycle. Upon proper notification, Patient News, in its sole discretion may issue a credit to Customer’s Bank Card.
  5. Confidential Information

    1.  Obligation. Subject to Sections 6.2 and 6.3, each party agrees (a) to hold the other party’s Confidential Information in strict confidence, (b) to limit access to the other party’s Confidential Information to those of its employees or agents having a need to know and who are bound by confidentiality obligations at least as restrictive as those contained herein, and (c) not to use such Confidential Information for any purpose except as expressly permitted hereunder. Notwithstanding the foregoing, the receiving party will not be in violation of this Section 5.1 with regard to a disclosure that was in response to a valid order or requirement by a court or other governmental body, provided that the receiving party gives the other party with prior written notice of such disclosure in order to permit the other party to seek confidential treatment of such information.
    2.  Exceptions. The restrictions on use and disclosure of Confidential Information set forth above will not apply to any Confidential Information, or portion thereof, which (a) is or becomes a part of the public domain through no act or omission of the receiving party, (b) was in the receiving party’s lawful possession prior to the disclosure, as shown by the receiving party’s competent written records, (c) is independently developed by the receiving party without reference to the disclosing party’s Confidential Information, as shown by the receiving party’s competent written records, or (d) is lawfully disclosed to the receiving party by a third party without restriction on disclosure.
  6. Ownership

    1.  System and Technology. Customer acknowledges that Patient News retains all right, title and interest in and to the System and all software, materials, formats, interfaces, information, data, content and Patient News proprietary information and technology used by Patient News or provided to Customer in connection with the Service (the “Patient News Technology”), and that the Patient News Technology is protected by intellectual property rights owned by or licensed to Patient News. Other than as expressly set forth in this Agreement, no license or other rights in the Patient News Technology are granted to the Customer, and all such rights are hereby expressly reserved by Patient News.
    2.  Feedback. Customer acknowledges that any ideas, suggestions, concepts, processes, techniques, enhancement requests, recommendations, test results, data information and other output or feedback, provided or generated by Customer or any User during the term of this Agreement, relating to the use or functionality of the Service or Patient News’s business, and any and all metadata, anonymized data, raw data and other information reflecting the access or use of the Service by Customer (the “Feedback”), will become Patient News’s exclusive property without any compensation or other consideration payable to Customer or User by Patient News, and Customer hereby assign all rights on a worldwide basis in perpetuity to Patient News in any Feedback and, as applicable, waives any moral rights therein.
    3.  Use of Anonymized Content. Customer hereby grants Patient News a perpetual, exclusive, irrevocable, worldwide, royalty-free, sublicensable and transferable license to use, host, reproduce, distribute, license, display, perform, modify and create derivative works of any and all Customer Data in aggregated anonymized form. Patient News will periodically, at Patient News’s discretion, provide Customer with reports reflecting the access and/or use of the Service and/or Customer Data. To the extent required, Customer agrees to obtain such rights and permissions from Users and Customer’s patients as may be required to grant Patient News the necessary rights to such anonymized data.
    4.  Customer Data. Subject to Section 6.3, Customer retains all right, title and interest in and to the Customer Data. Patient News will only use Customer Data to provide the Service under this Agreement. Customer will be solely responsible for providing all Customer Data required for the proper operation of the Service. Customer grants to Patient News all necessary licenses in and to such Customer Data solely as necessary for Patient News to provide the Service to Customer. Subject to Section 6.3, Patient News will not knowingly use or access any Customer Data unless authorized to do so by Customer and, in such circumstances, Patient News will access and use such Customer Data only as required to perform requested services on behalf of Customer.
  7. Term and Termination

    1.  Term. The initial term of this Agreement will commence on the Effective Date and continue for one (1) year, unless otherwise agreed to in the Order Form. Thereafter, this Agreement will renew for additional one (1) year terms unless either party gives the other party prior written notice of non-renewal within thirty (30) days prior to the expiration of the then-current term. The terms applicable to any renewal shall be set out in each Order Form, or otherwise determined by Patient News from time to time, provided that any increase in Fees or amendment to other business terms not set out in an Order Form shall be consistent with Patient News’s then current practices for its customers subscribing for substantially similar services.
    2.  Early Termination. Either party may terminate this Agreement upon written notice if the other party materially breaches this Agreement and does not cure such breach (if curable) within fifteen (15) days after written notice of such breach. Customer may terminate this Agreement within fifteen (15) days of receipt of notice from Patient News of an amendment to this Agreement pursuant to Section 11.7. Upon the termination of this Agreement for any reason, (a) any amounts owed to Patient News under this Agreement before such termination will become immediately due and payable; and (b) each party will return to the other all property (including any Confidential Information) of the other party in its possession or control. Patient News agrees that upon any early termination of this Agreement, Patient News will allow the Customer to access, without the right to modify, enhance or add to, the Customer Data (either through on-line access or an off-line mechanism provided by Patient News) for a reasonable time period after termination. Thereafter, Patient News will remove all Customer Data from the System and all Customer access to or use of the System and Service will be immediately suspended. Patient News may terminate a free or trial account at any time for any reason prior to the end of the trial period.
    3.  Surviving Provisions. The rights and duties of the parties under Sections 4, 5, 6, 8, 9, 10, 11.3, 11.4, 11.5 and 11.7 and such other provisions of this Agreement which by implication from its nature is intended to survive the termination or expiration of this Agreement, shall survive the termination or expiration of this Agreement.
  8. Warranty; Disclaimer

      THE SERVICE AND ANY OTHER PRODUCTS AND SERVICES PROVIDED BY PATIENT NEWS TO CUSTOMER ARE PROVIDED “AS IS”, “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT ANY WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND. PATIENT NEWS HEREBY DISCLAIMS ALL EXPRESS, IMPLIED, COLLATERAL OR STATUTORY WARRANTIES, REPRESENTATIONS OR CONDITIONS, WHETHER WRITTEN OR ORAL, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, SECURITY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, ACCURACY, QUALITY, INTEGRATION OR FITNESS FOR A PARTICULAR PURPOSE. PATIENT NEWS DOES NOT WARRANT THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR BE ERROR FREE. WITHOUT LIMITING THE GENERALITY OF ANY OF THE FOREGOING, PATIENT NEWS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT ANY DATA OR INFORMATION PROVIDED TO CUSTOMER IN CONNECTION WITH CUSTOMER’S USE OF THE SERVICE (INCLUDING ALERTS AND RECOMMENDATIONS) IS ACCURATE, OR CAN OR SHOULD BE RELIED UPON BY CUSTOMER FOR ANY PURPOSE WHATSOEVER. PATIENT NEWS MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND ABOUT THE ACCURACY OR COMPLETENESS OF ANY SITES, APPLICATIONS, PAGES OR SERVICES LINKED TO OR THROUGH THE SERVICE. PATIENT NEWS DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR, ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD-PARTY THROUGH THE SERVICE OR ANY HYPERLINKED SERVICE OR WEBSITE FEATURED IN ANY USER SUBMISSION, BANNER, SPONSOR MESSAGE OR OTHER ADVERTISING. PATIENT NEWS SHALL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN THE CUSTOMER AND ANY OTHER USER OF THE SERVICE OR ANY THIRD-PARTY PROVIDERS OF ANY PRODUCT OR SERVICE.
  9. Indemnity

    1.  By Patient News. If any action is instituted by a third party against Customer based upon a claim that the Service or System, as delivered, infringes any third party intellectual property rights in the United States or Canada, Patient News shall defend such action at its own expense on behalf of Customer and shall pay all damages attributable to such claim which are finally awarded against Customer or paid in settlement of such claim. Patient News may, at its option and expense, and as Customer’s exclusive remedy hereunder, (a) procure for Customer the right to continue using the Service, (b) replace or modify the System or Service so that it is no longer infringing but continues to provide comparable functionality, or (c) terminate this Agreement and Customer’s access to the Service and refund any amounts previously paid for the Service attributable to the remainder of the then-current term of this Agreement. Patient News shall have no liability to Customer for any infringement action which arises out of a breach of the terms and conditions of this Agreement by Customer or of the use of the Service or System (i) after it has been modified by Customer or a third party without Patient News’s prior written consent, or (ii) in combination with any other service, equipment, software or process not provided by Patient News. This Section 9 sets forth the entire obligation of Patient News and the exclusive remedy of Customer against Patient News or any of its suppliers for any alleged infringement or adjudicated infringement of any patent, copyright or other intellectual property right by the Service or System.
    2.  Exceptions. Patient News will have no liability to Customer pursuant to Section 9.1, or otherwise under this Agreement, for any claim under Section 9.1, if: (a) Customer or any User is in breach of any term or condition of this Agreement; or (b) such claim relates in any way to Customer’s or any User’s use of the Service: (i) after it has been modified by Customer or a third party without Patient News’s prior written consent; (ii) in combination with any other service, equipment, software or process not provided by Patient News; or (iii) after Patient News has notified Customer to cease use of the Service, due to such a claim.
    3.  By Customer. If any action is instituted by a third party against Patient News arising out of or relating to: (a) Customer’s use of the System or Service (including claims by any customer or business partner of Customer); (b) Customer’s breach of any of Customer’s obligations, representations or warranties under this Agreement; or (c) an allegation that the Customer Data, or the use of Customer Data pursuant to this Agreement, infringes the intellectual property, privacy, or other right of a third party or otherwise causes harm to a third party, Customer will defend such action at its own expense on behalf of Patient News and shall pay all damages attributable to such claim which are finally awarded against Patient News or paid in settlement of such claim. Customer shall have no obligation under this Section 9.3 for any claim or action that is described in Section 9.1 or arises out of a breach of this Agreement by Patient News.
    4.  Conditions. Any party that is seeking to be indemnified under the provision of this Section 9 (an “Indemnified Party”) must (a) promptly notify the other party (the “Indemnifying Party”) of any third-party claim, suit, or action for which it is seeking an indemnity hereunder (a “Claim”), and (b) give the Indemnifying Party the sole control over the defense of such Claim. However, if an Indemnified Party fails to notify the Indemnifying Party promptly, the Indemnifying Party will be relieved of its obligations under this Section 9 only if and to the extent that its ability to defend the Claim is materially prejudiced by such failure. The Indemnifying Party may settle or compromise a Claim without the Indemnified Party’s prior approval of any such settlement or compromise only if (A) such settlement involves no finding or admission of any breach by an Indemnified Party of any obligation to any third party, (B) such settlement has no effect on any other claim that may be made against an Indemnified Party or any defense that an Indemnified Party may assert in any such claim, and (C) the sole relief provided in connection with such settlement is monetary damages that are paid in full by the Indemnifying Party. Upon the Indemnifying Party’s assumption of the defense of such Claim, the Indemnified Party will cooperate with the Indemnifying Party in such defense, at the Indemnifying Party’s expense.
  10. Limitation of Liability

      The following provisions have been negotiated by each party, are a fair allocation of risk, are an essential basis of the bargain under this Agreement and shall survive and continue in full force and effect despite any failure of consideration or of an exclusive remedy:
    1.  Amount. IN NO EVENT SHALL PATIENT NEWS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO THE CUSTOMER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOSS OF REVENUE, INCOME, PROFIT, REPUTATION, GOODWILL OR CUSTOMERS WHATSOEVER RESULTING FROM USE OF OR ACCESS TO THE SERVICE OR THE SYSTEM, INCLUDING WITHOUT LIMITATION RESULTING FROM ANY: (I) ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN THE SERVICE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM ACCESS TO OR USE OF THE SERVICE; (III) UNAUTHORIZED ACCESS TO, OR USE OF, THE SERVICE, PATIENT NEWS’S SERVERS, PERSONAL INFORMATION OR OTHER INFORMATION STORED THEREIN OR THEREON; (IV) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) TERMINATION OF ACCESS TO THE SERVICE OR REMOVAL OF OR REFUSAL TO DISPLAY CONTENT; (VI) BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD-PARTY OR OTHERWISE; OR (VII) ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND RELATING TO THE CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE AFFECTED PARTIES ARE AWARE OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL PATIENT NEWS’S SUPPLIERS OR LICENSORS HAVE ANY LIABILITY ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS AGREEMENT.
    2.  Type. IN THE EVENT THAT ANY OTHER PROVISION SHALL FAIL OF ITS ESSENTIAL PURPOSE, THE TOTAL AGGREGATE LIABILITY OF PATIENT NEWS FOR ANY AND ALL CLAIMS RELATED TO THIS AGREEMENT SHALL BE LIMITED TO DIRECT DAMAGES SUFFERED BY THE CUSTOMER, NOT TO EXCEED THE PORTION OF THE FEES ACTUALLY RECEIVED BY PATIENT NEWS FROM THE CUSTOMER IN RESPECT OF THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM PURSUANT TO THE ORDER FORM IN CONNECTION WITH WHICH THE CLAIM AROSE, EVEN IF THE PAYMENT RECEIVED BY PATIENT NEWS DURING SUCH THREE (3) MONTH PERIOD IS FOR AN ANNUAL SUBSCRIPTION. ALL CLAIMS THAT THE CUSTOMER MAY HAVE AGAINST PATIENT NEWS WILL BE AGGREGATED TO SATISFY THIS LIMIT AND MULTIPLE CLAIMS WILL NOT ENLARGE THIS LIMIT. ANY ACTION COMMENCED AGAINST PATIENT NEWS FOR ANY AND ALL CLAIMS RELATED TO THIS AGREEMENT, SHALL BE BROUGHT WITHIN TWELVE (12) MONTHS AFTER SUCH CAUSE OF ACTION SHALL HAVE FIRST ARISEN. IN NO EVENT SHALL PATIENT NEWS BE LIABLE FOR PROCUREMENT OR COSTS OF SUBSTITUTE PRODUCTS OR SERVICES.
    3.  Proceedings. CUSTOMER AGREES THAT, WITH RESPECT TO ANY DISPUTE RELATED TO THIS AGREEMENT: (I) CUSTOMER HEREBY GIVES UP CUSTOMER’S RIGHT TO HAVE A TRIAL BY JURY; AND (II) CUSTOMER HEREBY GIVES UP THE CUSTOMER’S RIGHT TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INCLUDING BUT NOT LIMITED TO CLASS ACTION LAWSUITS INVOLVING ANY SUCH DISPUTE RELATED TO THIS AGREEMENT.
    4.  Extent of Limitations. ALL FOREGOING LIMITATIONS AND EXCLUSIONS OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
  11. General Provisions

    1.  Publicity. Patient News and Customer may make public announcements, including but not limited to, press releases and media announcements, of the existence of this Agreement and the relationship between the parties. All public announcements by either party concerning this Agreement are subject to prior written approval by Customer and Patient News, which approval shall not be unreasonably withheld. The parties will use reasonable efforts to review and approve public announcements within three (3) days of submittal. Customer agrees to allow Patient News to use Customer’s name in customer lists and other promotional materials describing Customer as a customer of Patient News and a user of the Service.
    2.  Assignment. Customer may not assign this Agreement to a third party without Patient News’s prior written consent not to be unreasonably withheld, except to a third party that controls, is controlled by or is under common control with Customer. Patient News may assign this Agreement or any rights hereunder to any third party without Customer’s consent. Any assignment in violation of this Section 11.2 shall be void. Any assignment is conditional upon the assignee agreeing in writing to be bound to the terms of this Agreement which shall be binding upon and inure to the benefit of the parties’ successors and permitted assignees.
    3.  Arbitration. Except for any dispute related to the intellectual property rights of a party, any dispute or claim arising out of or relating to this Agreement shall be referred to and finally resolved by binding arbitration before a single arbitrator under the International Commercial Arbitration Rules of Procedure.
    4.  Choice of Law. This Agreement and any action related thereto shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflicts of law principles. The U.N. Convention on Contracts for the International Sale of Goods will not apply to this Agreement.
    5.  Notices. Any notice or other communication required or permitted under this Agreement and intended to have legal effect must be given in writing to the other party at the address set forth on the Order Form for Customer and for Patient News at info@patientnews.com or 5152 County Road 21, Box 822, Haliburton, ON K0M 1S0 (each party may change its address from time to time upon written notice to the other party of the new address). Notices will be deemed to have been given upon receipt (or when delivery is refused) and may be (a) delivered personally, (b) sent via certified mail, (c) sent via fax or email, or (d) sent by recognized air courier service.
    6.  Entire Agreement. This Agreement is the entire understanding and agreement of the parties, and supersedes any and all previous and contemporaneous understandings, agreements, proposals or representations, written or oral, between the parties, as to the subject matter hereof. Only a writing signed by both parties may modify it.
    7.  Amendments. Patient News reserves the right to modify this Agreement or its policies relating to the Service at any time, effective upon posting an updated version of this Agreement on its website and giving notice to Customer. Unless Customer terminates this Agreement pursuant to Section 7.2, continued use of the Service after notice is given to Customer of any such changes shall constitute Customer’s agreement to such changes.
    8.  Severability and Waiver. In the event that any provision of this Agreement is held to be invalid or unenforceable, the valid or enforceable portion thereof and the remaining provisions of this Agreement will remain in full force and effect. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. All waivers must be in writing. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.
    9.  Relationship of the Parties. The parties to this Agreement are independent contractors, and no agency, partnership, franchise, joint venture or employee-employer relationship is intended or created by this Agreement.

END OF AGREEMENT