Working with Patient News has been a very positive experience. The staff is very quick to answer any of our questions. We love that our newsletter is very professional, clean, and classy.
We are publishing [customized] information on the first page of our newsletter and it invokes comment from our patients. That tells us that they are reading the newsletter. We are pleased with the option for messages in the newsletter, and also the opportunity to include articles from us on pages 1 & 4.
Our account manager, Pam, was very easy to work with. Her ideas were very insightful and helpful. The finished product was great. Our patients love the educational articles.
Working with Carrie & Patti Lou, our Patient News representatives, has been such a pleasant experience. We are starting to get so many calls on the newsletter and the people booking appointments in response to the newsletter have been great. We made the right choice the day we called Patient News for help. Thanks so much!
We have been very happy with the quick response and professional service we receive from Patient News. The overall quality of our newsletter is exceptional. We receive positive comments and thank yous from our patients on a daily basis regarding our newsletter. Many patients tell us they look forward to it each month. We routinely have existing patients give one to their friends and family. Not many offices can say they obtain new patients through a newsletter. The quality and service we receive from Patient News is exceptional.
I am patting myself on the back for pushing through to have Dr. Oppenheim select PNP to do his newsletter - Patient News had some aggressive competition from other high-profile direct marketing companies, but their work just did not meet the standard of excellence in writing skill, flexibility, and quality that Dr. Oppenheim's newsletter requires. I am so thankful that he is working with PNP. Our Account Manager, Carrie, was outstanding at every single juncture. She was infinitely patient and always demonstrated her commitment to Dr. Oppenheim's highest and best.
After five years of talking to Karen and Joanne at various trade shows, I finally decided to proceed. After mailing our first newsletter, a small mailing of just 3,500 pieces, we received at least ten quality new patients, PLUS 10-15 of our patients of record, after reading about Invisalign in that same newsletter, have either booked treatment or a consultation. I am impressed with Patient News, both product quality and customer service, and can attest to the fact that they deliver what they say they will!
I have just three things to say about the PNP newsletters: Results. Results. Results. The staff at Patient News has been superb in their assistance and creativity in assisting us with a newsletter program that is second to none. This is a team of professionals who make the editorial and layout process very simple. The high-quality newsletters they produce have been very well received from both an internal and external marketing standpoint. My experience has been excellent and I highly recommend them.